Privacy policy

PRIMEDIA-C SRL, with its registered office in Chișinău, Calea Ieșilor 10, 3rd floor, registered with the State Registration Chamber of the Republic of Moldova, operator of the website www.lovu.md, respects the privacy of its users and is committed to protecting the personal data collected through our online platform. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services available on the website www.lovu.md.

1. Collection of Personal Data

We collect personal data that you provide directly when you:

  • Place an order on our website www.lovu.md;

  • Create an account on our website;

  • Complete contact forms or submit requests in the customer support section;

  • Participate in marketing actions (contests, promotional campaigns, etc.).

The data we collect includes, but is not limited to:

  • First and last name;

  • Delivery address (street, house number, city, county, postal code, country);

  • Email address;

  • Phone number;

  • Order details (products ordered, payment details).

2. Purposes of Collecting Personal Data

We collect and process your personal data for the following purposes:

  • Order Processing: To process and deliver your orders, including sending order confirmations and delivery details.

  • Customer Support: To respond to your questions and requests, providing support for using our website and resolving order-related issues.

  • Marketing: To send you promotional messages (e.g., special offers, discounts, news) only if you have consented to receive such messages.

  • Improving Services: To analyze and improve the shopping experience on our website.

3. Shopify Platform

Our website is hosted on the Shopify platform, which provides us with the necessary technology to sell our products online. Shopify collects, stores, and processes your information in accordance with their Privacy Policy. For more information on how Shopify processes your personal data, you can review their Privacy Policy on Shopify’s official website.

4. Recipients of Personal Data

Your personal data may be disclosed in the following cases:

  • Service Providers: Your data may be shared with third-party service providers who assist us in processing orders (e.g., couriers, payment processors).

  • Marketing Partners: Your data may be used by marketing partners if you have consented to receive offers and promotions via email or other channels.

  • Legal Obligations: If required by law, we may disclose your personal data to competent authorities (e.g., in case of legal investigations or in court).

5. Protection of Personal Data

We take appropriate measures to protect your personal data from unauthorized access, misuse, or disclosure. We use advanced security technologies, such as data encryption and specific security protocols.

6. Cookies

To improve user experience, we use cookies on our website. These are small files stored on your device that help us provide more personalized services. You can control cookie settings through your browser, but blocking cookies may affect the functionality of the website.

7. Your Rights

As a user, you have the right to:

  • Access your personal data;

  • Correct or update your personal data;

  • Delete your personal data, to the extent that this does not violate legal obligations.

To request any actions regarding your personal data, please contact us through the contact details provided on our website.

8. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the last update will be mentioned at the beginning of the Policy.

9. Contact

If you have any questions or concerns regarding our Privacy Policy or the processing of your data, please contact us using the following contact details: